Shopify vs BigCommerce: Which one’s the best?

Are you planning to build an eCommerce store but confused between BigCommerce and Shopify? 

In order to select the right platform for your business, there are several crucial factors you need to compare in both. From BigCommerce & WooCommerce to Shopify, there are so many e-commerce platforms out there. In this post, we will compare Shopify and BigCommerce.

Both Shopify and BigCommerce differ in terms of ease of use, pricing, customization, features, etc. Depending on your requirements, you need to select the right platform.

Both are popular platforms that enable businesses to create and manage their online stores efficiently. Each platform has its strengths and weaknesses, catering to the diverse needs of online merchants.

Shopify Vs BigCommerce

Let's explore the key features and differences between Shopify and BigCommerce to help you make an informed decision for your e-commerce venture.

Ease of use

Shopify is perfect for those who are looking for an easy-to-use platform. It comes with the ability to scale by integrating various apps available in the Shopify app store. 

BigCommerce, on the other hand, is a feature-rich platform with a steeper learning curve. While the platform is user-friendly, some users may find it has a steeper learning curve compared to Shopify, especially when it comes to advanced customization.

So, if you are a complete beginner, we recommend you start with Shopify. You would be able to enjoy plenty of features without getting into technicals.

Themes & design

To make users spend more time in the store, you want to make it look eye-pleasing and appealing. This is when theme & design come into the picture.

With Shopify, you get the option to choose from a wide range of beautiful themes for different industries. You will find free and paid themes. Be it free or paid, you will find beautiful options for your Shopify store. Plus, it also provides a great level of customization.

BigCommerce also has a collection of themes in different industries, but not as huge as Shopify.

Scalability

Shopify is suitable for businesses of all sizes, but it is especially popular among small to medium-sized enterprises. The platform is known for its scalability, allowing businesses to grow without the need to switch to a different e-commerce solution.

Talking about BigCommerce, it is suitable for businesses of various sizes, including larger enterprises. The platform's focus on scalability ensures that businesses can grow without facing limitations.

Payment gateways

Shopify has an in-built payment processor. Whenever someone makes a purchase from the store, Shopify Payment takes money from customers and sends it to the merchants. Apart from this, it ensures quick and secure transactions.

BigCommerce is different in a way that it does not have a built-in payment processor. The platform offers 65+ payment gateway integrations in more than 100 countries. This is how it covers almost all payment options. 

In short, Shopify and BigCommerce can work with almost all payment gateways, including PayPal, Stripe, and Square.

Customer support

For many people, customer support quality can impact the decision of choosing between BigCommerce and Shopify. From technical assistance to general inquiries, merchants need assistance in different stages.

Shopify and BigCommerce both provide 24/7 phone support, 24/7 live chat, support form, email, video tutorials, help center, and advanced specialist support. 

One thing that makes Shopify’s support service better is social media support. BigCommerce doesn’t offer customer support on social media. However, that should not be a big deal.

Final Thoughts

Choosing between Shopify and BigCommerce ultimately depends on your specific business requirements, budget, and technical expertise. If you prioritize ease of use, a vast app ecosystem, and a straightforward setup process, Shopify may be the better choice. 

On the other hand, if you need advanced built-in features and more design customization options, BigCommerce might be the ideal solution.